Comments on: How To Use The "Suckage Ratio" http://www.untanglingtheweb.org/2008/12/22/how-to-use-the-suckage-ratio-to-pick-companies-and-products.html Training Small Business Owners How To Use The Internet Fri, 06 Jan 2012 00:14:58 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: How To Use The “Suckage Ratio” -Great Comment! | Web Design and Developement for Small Business http://www.untanglingtheweb.org/2008/12/22/how-to-use-the-suckage-ratio-to-pick-companies-and-products.html#comment-19 How To Use The “Suckage Ratio” -Great Comment! | Web Design and Developement for Small Business Tue, 30 Dec 2008 19:18:51 +0000 http://www.waltonwebdesigner.com/?p=618#comment-19 [...] I’ve been promoting PowWeb, since they are who I’m happy with, but perhaps it’s time to stroll on down to Hostgator and check them out. Quoting from How To Use The “Suckage Ratio” | Web Design and Developement for Small Business [...] [...] I’ve been promoting PowWeb, since they are who I’m happy with, but perhaps it’s time to stroll on down to Hostgator and check them out. Quoting from How To Use The “Suckage Ratio” | Web Design and Developement for Small Business [...]

]]> By: Douglas - HostGator.com http://www.untanglingtheweb.org/2008/12/22/how-to-use-the-suckage-ratio-to-pick-companies-and-products.html#comment-18 Douglas - HostGator.com Tue, 30 Dec 2008 06:32:40 +0000 http://www.waltonwebdesigner.com/?p=618#comment-18 I'm glad to see that you utilize a ratio (most posts like these just use the flat out number of results), but am disappointed to see that HostGator had the highest "suckage ratio." With that in mind, though, our customer service is still amongst the best in the industry and is continually improving. We also invest a lot of time and resources into reaching out to customers that have any trouble (we have an extremely strong presence on the Twitter and regularly reach out to bloggers). And the CEO of the company is also personally available to customers who ask (this is not a gimmick and actually does happen). Hopefully our reaching out will help demonstrate our commitment to customer service excellence. If you have any questions or concerns, don't hesitate to send me an email. I’m glad to see that you utilize a ratio (most posts like these just use the flat out number of results), but am disappointed to see that HostGator had the highest “suckage ratio.”

With that in mind, though, our customer service is still amongst the best in the industry and is continually improving. We also invest a lot of time and resources into reaching out to customers that have any trouble (we have an extremely strong presence on the Twitter and regularly reach out to bloggers). And the CEO of the company is also personally available to customers who ask (this is not a gimmick and actually does happen).

Hopefully our reaching out will help demonstrate our commitment to customer service excellence. If you have any questions or concerns, don’t hesitate to send me an email.

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