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	<title>Comments on: Network Solutions Sucks</title>
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	<link>http://www.untanglingtheweb.org/2008/12/21/network-solutions-sucks.html</link>
	<description>Training Small Business Owners How To Use The Internet</description>
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		<title>By: Alan Sawyer</title>
		<link>http://www.untanglingtheweb.org/2008/12/21/network-solutions-sucks.html#comment-17</link>
		<dc:creator>Alan Sawyer</dc:creator>
		<pubDate>Sun, 28 Mar 2010 09:34:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.waltonwebdesigner.com/?p=610#comment-17</guid>
		<description>Network solutions suck royally! I have registered a domain on behalf of a client and it has been with them for the past 4 years, It is up for renewal in May and obviously they are quick to send you a renewal notice. Since we now have dedicated servers with GoDaddy, I decided to have the domain moved to GoDaddy. The process is simple, I unlocked the domain at NETSOL, and proceeded with the transfer by initiating it with GoDaddy as normal and the transfer was refused. Being out of the country, I had to call NETSOL on 5 different occasions and every time I was given a sales pitch as to why I should stay with them. Every call resulted in an excuse after another. Escalating the matter to a higher tech support; wait 24 hours and reinitiate transfer; put the domain in your name instead of the company; contact GoDaddy as we’ve never received a request...etc. You name it, they suggested it. Finally they asked me to send an official letter on my client&#039;s letterhead and a color scan of my passport requesting the lock to be removed. Imagine having to go to a client and ask them for such letter when I have been smoothly handling all their needs for years. Never again I tell you would I have to do anything with such incompetent company that simply plays games. I now have to wait 24 business hours for them to act. Try GoDaddy for a change and you will then understand the difference. You cannot measure what you do not have with Network Solutions, and what you don’t have is service or know-how in their customer service and they treat customers as crooks and fraud and all the secret questions and answers and email verifications mean nothing when they are about to lose a piece of business.</description>
		<content:encoded><![CDATA[<p>Network solutions suck royally! I have registered a domain on behalf of a client and it has been with them for the past 4 years, It is up for renewal in May and obviously they are quick to send you a renewal notice. Since we now have dedicated servers with GoDaddy, I decided to have the domain moved to GoDaddy. The process is simple, I unlocked the domain at NETSOL, and proceeded with the transfer by initiating it with GoDaddy as normal and the transfer was refused. Being out of the country, I had to call NETSOL on 5 different occasions and every time I was given a sales pitch as to why I should stay with them. Every call resulted in an excuse after another. Escalating the matter to a higher tech support; wait 24 hours and reinitiate transfer; put the domain in your name instead of the company; contact GoDaddy as we’ve never received a request&#8230;etc. You name it, they suggested it. Finally they asked me to send an official letter on my client&#8217;s letterhead and a color scan of my passport requesting the lock to be removed. Imagine having to go to a client and ask them for such letter when I have been smoothly handling all their needs for years. Never again I tell you would I have to do anything with such incompetent company that simply plays games. I now have to wait 24 business hours for them to act. Try GoDaddy for a change and you will then understand the difference. You cannot measure what you do not have with Network Solutions, and what you don’t have is service or know-how in their customer service and they treat customers as crooks and fraud and all the secret questions and answers and email verifications mean nothing when they are about to lose a piece of business.</p>
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		<title>By: Network Solutions - Wikipedia, the free encyclopedia &#124; Web Design and Developement for Small Business</title>
		<link>http://www.untanglingtheweb.org/2008/12/21/network-solutions-sucks.html#comment-16</link>
		<dc:creator>Network Solutions - Wikipedia, the free encyclopedia &#124; Web Design and Developement for Small Business</dc:creator>
		<pubDate>Mon, 29 Dec 2008 02:41:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.waltonwebdesigner.com/?p=610#comment-16</guid>
		<description>[...] Solutions is waiting for you to search for a domain name on their site.I wrote a post titled Network Solutions Sucks. I must admit that I have strong feelings about Network Solutions or NetSol, as it&#8217;s also [...]</description>
		<content:encoded><![CDATA[<p>[...] Solutions is waiting for you to search for a domain name on their site.I wrote a post titled Network Solutions Sucks. I must admit that I have strong feelings about Network Solutions or NetSol, as it&#8217;s also [...]</p>
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		<title>By: Conrad Walton</title>
		<link>http://www.untanglingtheweb.org/2008/12/21/network-solutions-sucks.html#comment-15</link>
		<dc:creator>Conrad Walton</dc:creator>
		<pubDate>Sun, 28 Dec 2008 23:59:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.waltonwebdesigner.com/?p=610#comment-15</guid>
		<description>Thank you for the comments. I really do appreciate it.

The process may have changed, but about a couple years ago, I had to call them to get my authorization code. I could not request it without a phone call. If they do it differently now, then cool. That was not my experience.

I never said anything about an expired domain name. I agree that ICANN rules apply there.

You did say that a call was required to unlock a domain if you did a search for it on NetSol and they put a hold on it. When I was in that situation, I was told that they would be happy to register it for me for $60. (I never said they charged to take off the hold.)

Oh, yes. I am very biased against NotSol. They have caused me nothing but headaches every time I&#039;ve personally had anything to do with them and that started in 1995. I&#039;ve had much better customer service at GoDaddy.

Yes, GoDaddy has horrible advertising, but they are half the price, or less, and have great admin tools. I&#039;ve never had any problems at all with GoDaddy and I have had over 100 domains with them.</description>
		<content:encoded><![CDATA[<p>Thank you for the comments. I really do appreciate it.</p>
<p>The process may have changed, but about a couple years ago, I had to call them to get my authorization code. I could not request it without a phone call. If they do it differently now, then cool. That was not my experience.</p>
<p>I never said anything about an expired domain name. I agree that ICANN rules apply there.</p>
<p>You did say that a call was required to unlock a domain if you did a search for it on NetSol and they put a hold on it. When I was in that situation, I was told that they would be happy to register it for me for $60. (I never said they charged to take off the hold.)</p>
<p>Oh, yes. I am very biased against NotSol. They have caused me nothing but headaches every time I&#8217;ve personally had anything to do with them and that started in 1995. I&#8217;ve had much better customer service at GoDaddy.</p>
<p>Yes, GoDaddy has horrible advertising, but they are half the price, or less, and have great admin tools. I&#8217;ve never had any problems at all with GoDaddy and I have had over 100 domains with them.</p>
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		<title>By: Jack Carlson</title>
		<link>http://www.untanglingtheweb.org/2008/12/21/network-solutions-sucks.html#comment-14</link>
		<dc:creator>Jack Carlson</dc:creator>
		<pubDate>Sun, 28 Dec 2008 22:08:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.waltonwebdesigner.com/?p=610#comment-14</guid>
		<description>Actually,

1st most recent misleading statement correction:) You can move your domain away from NetSol without calling anybody. This is achieved by going in &quot;Account Manager&quot;, clicking &quot;Domains&quot;, &quot;Manage Domain Names&quot;, turn off &quot;Domain Protect&quot; and &quot;Request your Authorization Code&quot;. If this process is too complicated, I question the logic of one having a domain name in the first place.

2nd most recent misleading statement correction:) Every domain registrar prohibits you from transferring an expired domain.  I repeat, you cannot transfer an expired domain from anyone, to anyone.  When it expires it&#039;s in registrar&#039;s grace period.  Belongs to that registrar, not you.  You can renew it though, and transfer it anywhere you&#039;d like. If it&#039;s in the &quot;Redemption Period&quot; it can only be redeemed back to the account it came from at the redeeming registrar.  Don&#039;t like the rules?? Talk to ICANN.

As far as the price, I am a professional, when I set up websites for my customers and they ask my opinion, I lead them toward NetSol&#039;s 5 year plans.  They&#039;re about $20 a year at that point, yes, more than the &quot;bargain basement registrars&quot;, but the domains are associated with a reputable company, not a wet t-shirt contest, and It&#039;s worth it to me to receive the customer service I get.

Do I wish they charged less?? Absolutely, in fact, I have some domains I don&#039;t care that much about registered with Domains Priced Right.  But if the domains matter, if a professional image matters, and if customer service for that particular domain matters, I choose NetSol.

So I just wanted to clarify that for you.  Something that bother&#039;s me more than overpriced registrars, is inaccurate bloggers.  Especially those who &quot;stand by&quot; the first wrong statement, even after informed how they were incorrect.

&quot;IÄôve hated NolSol ever since they originally took over all registrations &quot;  -- I figured there was some bias to your original post.

Anyway, interesting conversation, thanks for sharing.

Jack &quot;On the Hunt for factual, un-biased, good, citizen-journalist web bloggers&quot; Carlson.

Merry New Year to all!</description>
		<content:encoded><![CDATA[<p>Actually,</p>
<p>1st most recent misleading statement correction:) You can move your domain away from NetSol without calling anybody. This is achieved by going in &#8220;Account Manager&#8221;, clicking &#8220;Domains&#8221;, &#8220;Manage Domain Names&#8221;, turn off &#8220;Domain Protect&#8221; and &#8220;Request your Authorization Code&#8221;. If this process is too complicated, I question the logic of one having a domain name in the first place.</p>
<p>2nd most recent misleading statement correction:) Every domain registrar prohibits you from transferring an expired domain.  I repeat, you cannot transfer an expired domain from anyone, to anyone.  When it expires it&#8217;s in registrar&#8217;s grace period.  Belongs to that registrar, not you.  You can renew it though, and transfer it anywhere you&#8217;d like. If it&#8217;s in the &#8220;Redemption Period&#8221; it can only be redeemed back to the account it came from at the redeeming registrar.  Don&#8217;t like the rules?? Talk to ICANN.</p>
<p>As far as the price, I am a professional, when I set up websites for my customers and they ask my opinion, I lead them toward NetSol&#8217;s 5 year plans.  They&#8217;re about $20 a year at that point, yes, more than the &#8220;bargain basement registrars&#8221;, but the domains are associated with a reputable company, not a wet t-shirt contest, and It&#8217;s worth it to me to receive the customer service I get.</p>
<p>Do I wish they charged less?? Absolutely, in fact, I have some domains I don&#8217;t care that much about registered with Domains Priced Right.  But if the domains matter, if a professional image matters, and if customer service for that particular domain matters, I choose NetSol.</p>
<p>So I just wanted to clarify that for you.  Something that bother&#8217;s me more than overpriced registrars, is inaccurate bloggers.  Especially those who &#8220;stand by&#8221; the first wrong statement, even after informed how they were incorrect.</p>
<p>&#8220;IÄôve hated NolSol ever since they originally took over all registrations &#8221;  &#8212; I figured there was some bias to your original post.</p>
<p>Anyway, interesting conversation, thanks for sharing.</p>
<p>Jack &#8220;On the Hunt for factual, un-biased, good, citizen-journalist web bloggers&#8221; Carlson.</p>
<p>Merry New Year to all!</p>
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		<title>By: Conrad Walton</title>
		<link>http://www.untanglingtheweb.org/2008/12/21/network-solutions-sucks.html#comment-13</link>
		<dc:creator>Conrad Walton</dc:creator>
		<pubDate>Fri, 26 Dec 2008 22:42:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.waltonwebdesigner.com/?p=610#comment-13</guid>
		<description>Everything I posted is exactly true. I could name names and show you emails to back it up. It wasn&#039;t to release a hold. It was to register with them for a year. They wouldn&#039;t release it.

I&#039;ve hated NolSol ever since they originally took over all registrations and started charging everyone $45 when they were the only game in town.

Since that monopoly has been broken up, it&#039;s reasonable to get a registration for $10 a year.

Why do they charge $45 a year when others charge only $10? Why do they make you CALL them to move a registration away from them? Why should you ever have to call anyone?

I stand by my assertion that Network Solutions Sucks, but thanks for stopping by, Jack.

Happy Holidays to you to!</description>
		<content:encoded><![CDATA[<p>Everything I posted is exactly true. I could name names and show you emails to back it up. It wasn&#8217;t to release a hold. It was to register with them for a year. They wouldn&#8217;t release it.</p>
<p>I&#8217;ve hated NolSol ever since they originally took over all registrations and started charging everyone $45 when they were the only game in town.</p>
<p>Since that monopoly has been broken up, it&#8217;s reasonable to get a registration for $10 a year.</p>
<p>Why do they charge $45 a year when others charge only $10? Why do they make you CALL them to move a registration away from them? Why should you ever have to call anyone?</p>
<p>I stand by my assertion that Network Solutions Sucks, but thanks for stopping by, Jack.</p>
<p>Happy Holidays to you to!</p>
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		<title>By: Jack Carlson</title>
		<link>http://www.untanglingtheweb.org/2008/12/21/network-solutions-sucks.html#comment-12</link>
		<dc:creator>Jack Carlson</dc:creator>
		<pubDate>Wed, 24 Dec 2008 22:20:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.waltonwebdesigner.com/?p=610#comment-12</guid>
		<description>Blogger is a liar.

During the time Network Solutions was practicing this questionable technique of &quot;protection&quot; they never charged anyone anything to remove the lock.  All it required was a human being to call the customer service center and release the lock.  Here&#039;s an idea: if you don&#039;t want to buy a domain from that company, don&#039;t search for it there.

Regardless, it prevented robots from detecting searched domains from the Zone file and then registering them, thus screwing people.  Anyway, no one was ever charged &quot;$60&quot;, or any amount of money, to remove the hold.

I&#039;ve had my domains with NetSol for years, and am a Domain Name insider.  I design web sites for a small company, and while I&#039;ve had problems at times, they&#039;ve never done me wrong.

If you&#039;re going to get on a high horse about how much a company &quot;sucks&quot;, at least offer correct information, otherwise you lose all credibility and your contributions to the internet become worthless.

Happy Holidays!</description>
		<content:encoded><![CDATA[<p>Blogger is a liar.</p>
<p>During the time Network Solutions was practicing this questionable technique of &#8220;protection&#8221; they never charged anyone anything to remove the lock.  All it required was a human being to call the customer service center and release the lock.  Here&#8217;s an idea: if you don&#8217;t want to buy a domain from that company, don&#8217;t search for it there.</p>
<p>Regardless, it prevented robots from detecting searched domains from the Zone file and then registering them, thus screwing people.  Anyway, no one was ever charged &#8220;$60&#8243;, or any amount of money, to remove the hold.</p>
<p>I&#8217;ve had my domains with NetSol for years, and am a Domain Name insider.  I design web sites for a small company, and while I&#8217;ve had problems at times, they&#8217;ve never done me wrong.</p>
<p>If you&#8217;re going to get on a high horse about how much a company &#8220;sucks&#8221;, at least offer correct information, otherwise you lose all credibility and your contributions to the internet become worthless.</p>
<p>Happy Holidays!</p>
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